Commercial Climbing Frames - Terms & Conditions
Ordering With Commercial-Climbing-Frames.Com (Garden Playground Equipment Ltd.) is Safe & Secure. All Information Concerning Your Payment Is Carried Out On A 100% Secure Server.
Our order system is secure and we encourage you to feel comfortable using your credit card on our site. However, if you prefer, you may send us a personal cheque. Payment by personal cheque will delay your order by a few days as we must wait for the cheque to clear at the bank before we can send out your goods.
Your product(s) will be sent to you within 30 days of receipt of cleared funds. Delivery times can vary, but between ten and fifteen days from the day of order is around the norm.
Cheque payments will only be accepted in Pounds Sterling and drawn on a UK bank account. If you wish to pay by cheque then just add what you want to your shopping basket, print off the order form from the order confirmation page, fill in the fields on the form, then post it to the following address :
Garden Playground Equipment Ltd.
P.O. Box 1298
Wootton
Bedford MK43 9WT
UK
Your Rights
We will fully uphold your consumer rights under the Consumer Protection (Distance Selling) Regulations 2000. For more information about the Distance Selling Regulations and your rights, please look at this link to the Office of Fair Trading web site. It provides an 'plain English' version. Alternatively, for the full wording of the legislation (not so easily understood !) look here.
The key features of the Distance Selling Regulations are :
* We must give consumers clear informationincluding details
of the goods or services offered, delivery arrangements and payment,
the suppliers details and the consumer's cancellation rigt before
they buy (known as prior information).
* We must also provide this information in writing.
* You have a cooling-off period of seven working days.
Problems, Returns & Refunds
As with any flat-packed product, there may occasionally be a wrong part supplied, or maybe a missing part. This is a very rare event, but sometimes it does happen. If this happens we ask that you contact us straight away. We will speak to the manufacturer and ensure that the missing or incorrect part is with you as soon as possible.
If your goods are defective or damaged upon receipt then again, please contact us . immediately after your product arrives so that we can get the situation resolved as quickly as possible.
You have the right to return the goods within 7 working days. Providing the goods are in the same condition that they were in when they were delivered to you then a full refund will be given within 30 days (usually within 7 days) of the goods being returned. The cost of returning the goods will be charged to you at the rate that we are charged by the manufacturer/supplier. This must be paid by you prior to the goods being collected. Our products are delivered direct from the main UK supplier and each one charges a differing amount. We will not know the exact cost until we are advised by the supplier, but from past experience a charge of around £71 could be expected. You will only be charged what we are charged by the manufacturer, and no more. If for any reason the manufacturer waives the pick up charge then you will be advised of this and you will not be charged.
We reserve the right to examine photographs of products claimed to be defective. Goods will not be accepted for return unless by prior arrangement with us first. Your statutory rights are not affected.