Commercial Climbing Frames - Privacy Policy
Climbing Frames Etc. takes your privacy very seriously. Please take the time to read our privacy policy to see why your details are 100% safe and secure.
Privacy
We respect your privacy and only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.
Email
We may occasionally email you to make you aware of special offers and promotions. If you do not wish to receive these there will be a link in the email to allow you to unsubscribe and you will receive no further email of this nature from us.
Your email address will never be passed on to anyone else other than for the express purpose of carrying out the purchase at our site through our credit card processors secure servers. We will never give out, or sell, your details to any 3rd party for marketing purposes etc.
Information that we hold.
The type of information that we hold about you includes : Your name, address, phone number, email address, and order history. You can check the information that we hold about you by emailling us. Any inaccuracies will be promptly dealt with.
Cookies
Our online shopping system uses cookies to hold basic information on which items you want to add to your shopping basket and how many of them you want. These cookies are just tiny text files which are perfectly safe and are an essential part of our shopping system. It won't work without them. If ou are experiencing any problems with our site then please contact us to let us know and we will resolve the problem as quickly as possible.
Further questions
If you have any further questions or comments regarding privacy and Commercial-Climbing-Frames.Com. then please contact us.
Your product(s) will be sent to you within 30 days of receipt of cleared funds. Delivery times can vary, but between ten and fifteen days from the day of order is around the norm. For more information on deliveries please see the Commercial Climbing Frames delivery page.
Cheque payments will only be accepted in Pounds Sterling and drawn on a UK bank account. If you wish to pay by cheque then just add what you want to your shopping basket, print off the order form from the order confirmation page, fill in the fields on the form, then post it to the following address :
Garden Playground Equipment Ltd.
P.O. Box 1298
Wootton
Bedford MK43 9WT
UK
Your Rights
We will fully uphold your consumer rights under the Consumer Protection (Distance Selling) Regulations 2000. For more information about the Distance Selling Regulations and your rights, please look at this link to the Office of Fair Trading web site. It provides an 'plain English' version. Alternatively, for the full wording of the legislation (not so easily understood !) look here.
The key features of the Distance Selling Regulations are :
* We must give consumers clear informationincluding details
of the goods or services offered, delivery arrangements and payment,
the suppliers details and the consumer's cancellation rigt before
they buy (known as prior information).
* We must also provide this information in writing.
* You have a cooling-off period of seven working days.
Problems, Returns & Refunds
As with any flat-packed product, there may occasionally be a wrong part supplied, or maybe a missing part. This is a very rare event, but sometimes it does happen. If this happens we ask that you contact us straight away. We will speak to the manufacturer and ensure that the missing or incorrect part is with you as soon as possible.
If your goods are defective or damaged upon receipt then again, please contact Climbing Frames Etc. immediately after your product arrives so that we can get the situation resolved as quickly as possible.
You have the right to return the goods within 7 working days. Providing the goods are in the same condition that they were in when they were delivered to you then a full refund will be given within 30 days (usually within 7 days) of the goods being returned. The cost of returning the goods will be charged to you at the rate that we are charged by the manufacturer. This must be paid by you prior to the goods being collected. Our products are delivered direct from the manufacturer and each one charges a differing amount. We will not know the exact cost until we are advised by the manufacturer, but from past experience a charge of around £71 should be expected. You will only be charged what we are charged by the manufacturer, and no more. The collection of the goods can involve a special journey to collect them in a lorry and incurs considerable expense in terms of man hours, fuel, and inconvenience, such as re-scheduling deliveries. If for any reason the manufacturer waives the pick up charge then you will be advised of this and you will not be charged.
We reserve the right to examine photographs of products claimed to be defective. Goods will not be accepted for return unless by prior arrangement with us first. Your statutory rights are not affected.